Powered by the Facebook Messenger Platform, this service enables businesses to interact with their consumers and integrations with other services. With 1.2 billion users, it is undisputedly the largest and most popular messaging platform in the world. This document describes the feature that aims to integrate Facebook Messenger as a customer-side channel with CCX Web Chat feature (via SocialMiner) as an out-of-box feature.įacebook Messenger is an instant messaging service and application by Facebook.
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