If an agreement between host and guest is not determined in 72 hours, guests and hosts can ask Airbnb to step in by submitting a request through its online Resolution Center. According to its website, Airbnb recommends guests who are unhappy with their stay message their host first to try to resolve issues or request refunds. “Still waiting to hear back from about this support case,” the TikToker commented under the story time on the disgusting hot tub! #airbnbfail #grossairbnb #yuck #storytime #drama #fyp #traveltiktok ♬ original sound – NicoleĪirbnb is an online marketplace where hosts can rent out their properties to people traveling or on vacation. The TikToker’s refund request was allegedly denied by the host, although the TikToker claims the host offered her a $100 bribe to not leave a negative review. Other messages she sent him were ignored, so she then decided to go through Airbnb’s Resolution Center to request a refund. The TikToker said she messaged the Airbnb host with photos of the unsafe conditions, and he got “defensive” and told her to clean the hot tub with chemicals if she wanted to. It was a health hazard,” the TikToker says in the video. There was zero chlorine, meaning it was unsanitary. We found chlorine test strips and we did one. “The cover is broken, there’s rain getting in, it’s overflowing, the water has a green tinge, it has branches and tons of dirt in the bottom. In one video posted yesterday, the TikToker describes the worst part of the rental-the dirty hot tub. The TikToker shows footage and describes many inconvenient and dangerous things that went wrong at the rental: A lockbox which didn’t work properly, incorrect lockbox and Wi-Fi passcodes, an air conditioning window unit strapped down with duct tape, no outdoor lights, a grill that ran out of propane, see-through windows in the bathroom, towel racks and toilet paper holders falling off the walls, and a large laundry room door falling off its hinges. The video series, which has attracted over 300,000 views, was posted by travel vlogger Nicole The TikToker’s videos describe a weekend gone wrong at an alleged Airbnb vacation rental home. This week a TikToker sparked controversy after posting multiple videos describing an Airbnb horror story and refund scandal, alleging that a vacation rental she stayed in had an unsanitary hot tub and other hazardous conditions.
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